Frequently Asked Questions

Everything you need to know about resaleX Fashion Intelligence

General Questions

What is resaleX?

resaleX is an AI-powered fashion intelligence platform that helps professional resellers identify, price, and authenticate designer fashion items. Our technology combines computer vision, machine learning, and real-time market data to provide comprehensive insights for fashion reselling businesses.

How accurate is resaleX AI fashion identification?

resaleX AI achieves 95%+ accuracy in identifying designer fashion items across 100,000+ brands. Our machine learning models are trained on millions of authenticated items and continuously updated with new data from our partner authentication services and marketplace transactions.

What platforms does resaleX monitor for fashion items?

resaleX monitors over 500 fashion marketplaces including Vestiaire Collective, The RealReal, Depop, Vinted, Poshmark, eBay, Rebag, Fashionphile, Rebag, What Goes Around Comes Around, and many more luxury and mainstream platforms worldwide.

Is resaleX suitable for beginner fashion resellers?

Absolutely! resaleX is designed for all skill levels. Beginners benefit from AI-powered identification and authentication guidance, while experienced resellers use our advanced market monitoring, profit optimization, and competitive intelligence tools.

Pricing & Plans

How much does resaleX cost?

resaleX offers flexible pricing plans starting with a free tier for basic identification (5 scans per month). Professional plans start at $29/month with unlimited scans, real-time alerts, and market monitoring. Enterprise plans with API access start at $199/month.

Do you offer a free trial?

Yes! All new users get access to our free tier which includes 5 AI identification scans per month, basic price estimates, and access to our authentication guides. No credit card required to start.

Can I cancel my subscription anytime?

Yes, you can cancel your resaleX subscription at any time with no cancellation fees. Your access will continue until the end of your current billing period, and you can always downgrade to our free tier.

Features & Functionality

What brands does resaleX recognize?

resaleX recognizes over 100,000 fashion brands including all major luxury houses (Chanel, Louis Vuitton, Gucci, Hermès, Prada), contemporary brands (Coach, Michael Kors, Marc Jacobs), streetwear (Supreme, Off-White, Palace), and emerging designers.

How does the authenticity verification work?

Our AI analyzes multiple authenticity markers including stitching patterns, hardware details, serial numbers, date codes, and material textures. We provide a confidence score and highlight specific areas to examine for manual verification.

How fast are the price alerts?

resaleX provides real-time alerts typically within 5-15 minutes of an item being listed on monitored platforms. Critical alerts for high-value items are delivered instantly via push notifications, email, or SMS.

Can I use resaleX on mobile devices?

Yes! resaleX is fully optimized for mobile use with responsive web design. We also have dedicated mobile apps for iOS and Android with camera integration for instant photo identification while shopping in stores or at markets.

Technical Support

What photo quality is required for identification?

For best results, use clear, well-lit photos with the item filling most of the frame. Minimum resolution of 640x480 pixels is required, but we recommend 1080p or higher. Multiple angles improve accuracy.

Do you offer API access?

Yes! Our Enterprise plans include full API access with documentation. Integrate resaleX AI directly into your e-commerce platform, inventory management system, or custom applications.

How do I contact customer support?

Contact our support team via email at support@resale-x.com, through our live chat feature, or visit our contact page. Premium subscribers get priority support with guaranteed response times.

Still have questions?

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